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FAQs

Shipping + Tracking

Where do you ship from and to?

At the present time, we only offer shipping in the United States. Our third-party carriers are also located in the United States. 

I just placed an order, when will it ship?

Please allow 6 - 10 business days of processing and production time for your order to ship out. 

How much do you charge for shipping?

Our standards shipping rate in the U.S. for current products is $3.99 for the first item and $1.25 for each additional item. NOTE: hats and backpacks ship separately from apparel due to packaging differences. Therefore, these items will incur their own first item and additional item shipping rate. 

We off free shipping on orders (carts) that are $75.00 and above, prior to tax.

How long is the shipping time?

On average, transit times in the U.S. range from 1 - 5 days depending on the shipping timeframe selected. There are circumstances that are out of our control, such as natural disasters, holidays, weather, etc., that may cause shipping delays. While most packages will arrive on time, there may be circumstances and delays that postal carriers may experience.

Will I receive a tracking number?

Yes, we provide tracking for every order. Tracking will be available once your product is shipped. Refer to your shipping confirmation email.

 

Refunds + Returns

Can I cancel my order?

Generally requesting a cancellation within 24 hours of the order being placed is not a problem. To cancel an order simply contact us and provide your name, order # and reason for the cancellation. We will refund your credit card when the order is cancelled.

I have entered an incorrect address, how do I correct it?

If you have misspelled or auto filled your address incorrectly, simply contact us and give us the correct information. Be sure to provide your name and your order #. We can correct your address if the order has not shipped.

I received a damaged/wrong item – what now?  

From time to time, mistakes happen. We are a team of humans and we are the first to admit we are not perfect.  If you believe there was a serious mistake with your order, we are happy to review it. If we deem the mistake was our fault, we will replace the damaged item at no cost to you. Contact our customer service team and provide your name, your order #, a description of the damage, and a picture of the damaged product.

Can I return an item if I do not like it, and receive a refund?

If you are not 100% satisfied with an item, you have 30 days to return it. The item must be in original condition, packaging, with tags attached. Refunds will only be issued upon inspection of the item.   

For more information about refunds and returns, please refer to our Refund Policy. 

General Questions

Is SMK3 a black owned business? 

Yes. We are proudly black owned and operated. Our products are inclusively designed to celebrate a variety of different cultures from around the world. Let us know if you have any culture recommendations for our new collections!  

Where is SMK3 based?

We are based in Denver, CO. However, at this time, we do not have a physical store location. 

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express and Discover).

We also accept PayPal, Google Pay, Apple Pay & ShopPay payments. 

How do I reach customer support?

We are here to help! You can reach us in a couple ways:

 We are available Monday thru Friday from 10AM to 10PM EST.